This is very serious and needs to be considered by the EIM management as it shows the quality of service they render to their clients.
One more frequent happening I witnessed when I contact the help desk it that each support person tosses the phone to someone else with waiting times raising upto 45 minutes at times. Is this the quality support and sevice that EIM is dedicated to?
If anyone is curious about my residential address and thinking it might be in some remote location, then I would like to point out that I live 2 KM away from the Etisalat main office in Sharjah in Maysaloon. And hardly 500 Mtr if we were to count the distance as the crow flies. I think UAE needs competition so that consumers see value for money.